Data Deletion Instructions — Heimcore

1. Overview

This page explains how to delete your personal data from Heimcore (operated by Individual Entrepreneur Danila Manko, heimcore.ai). It covers all data we hold about you — your account, your Vault (memory and conversations), and any data received from third-party services you connected, including Facebook Pages, Instagram, and Threads (Meta Platforms).

You can delete your data in three ways: by disconnecting a service from your account (Section 3), by emailing us — this also covers full account deletion (Section 4), or by removing Heimcore from your Facebook, Instagram, or Threads settings (Section 5). No method requires an explanation or justification, and none of them costs anything.

For the full picture of what we collect and why, see our Privacy Policy.

2. What Data This Covers

Deleting your Heimcore data removes:

• Account & profile data — name, email address, profile settings, preferences
• Vault contents — memory notes, identity and preference entries, uploaded files, and conversation history with your AI assistant
• Connected-service access tokens — OAuth tokens for Google and access tokens for Facebook Pages, Instagram, and Threads
• Data received from Facebook, Instagram & Threads APIs — your Page / account profile information (name, username, profile picture), the content of posts you created and approved for publishing through Heimcore, and engagement metrics on those posts (likes, comments, shares)

The only exception: billing records that we are legally required to keep for tax purposes (7 years under Georgian tax law). These contain invoice data held by our payment provider, not your Vault content or social media data.

3. Option 1 — Disconnect a Service From Your Account (Self-Service)

If you want Heimcore to stop accessing a connected service (for example, your Facebook Page, Instagram, or Threads account) without deleting your whole account:

• Sign in at heimcore.ai and open Connections
• Find the integration you want to remove and click Disconnect

Disconnecting immediately deletes the stored access token, so Heimcore can no longer access that service. Data previously received from that service (profile information, published post content, engagement metrics) is deleted from our production systems within 7 days.

To delete your entire account and everything listed in Section 2, use Option 2 below — full account deletion is handled by our team through the email channel.

4. Option 2 — Request Deletion by Email (Full Account or Specific Data)

This is the channel for deleting your entire account, for deleting specific data, or for any case where you can't sign in. Email us:

Email: support@heimcore.ai
Subject line: Data Deletion Request

Please send the request from the email address associated with your Heimcore account, or include enough information for us to verify your identity (we do this to protect against impersonation). Tell us whether you want your entire account deleted or only specific data (for example, only the data connected to your Facebook, Instagram, or Threads account).

We confirm receipt and complete the deletion within 30 days of verifying your request, and we'll send you a confirmation when it's done.

5. Option 3 — Remove Heimcore via Facebook, Instagram, or Threads

You can also revoke Heimcore's access directly on the Meta side:

• Facebook: Settings & privacy → Settings → Apps and Websites → find Heimcore → Remove
• Instagram: Settings → Website permissions → Apps and Websites → find Heimcore → Remove
• Threads: Settings → Account → Website permissions → find Heimcore → Remove

Removing the app invalidates Heimcore's access tokens, so we can no longer access your Facebook, Instagram, or Threads data. To also delete the data we already received from those APIs, use Option 1 or Option 2 above — or simply email support@heimcore.ai with the subject “Data Deletion Request” and we'll remove it on the same 30-day timeline.

6. What Happens After You Delete

Content that Heimcore published to your Facebook Page, Instagram, or Threads account at your request lives on those platforms and is governed by Meta's own policies — deleting your Heimcore data does not remove posts from your social media accounts. You can delete those posts directly on each platform.

7. Contact

Questions about data deletion, or a request that doesn't fit the options above:

Email: support@heimcore.ai
Phone: +995 595 332 177

Owner / Data Controller:
Individual Entrepreneur Danila Manko, operating as Heimcore
Registration / Individual Entrepreneur (Tax) ID No. 324087215
Angisa 78, Batumi, Georgia